Returns & Exchanges

🔁 Return & Refund Policy

We want you to be fully satisfied with your purchase from Al Fatir Autos. If something isn’t right, we’re here to help.

✅ Return Eligibility

• Request a return within 15 days of receiving your order
• Item must be unused, uninstalled, and in original condition
• Packaging, tags, and labels must be intact
• Receipt or order confirmation is required

Returns must be sent to:
Al Fatir Autos, Garh More, Punjab, Pakistan

📩 How to Start a Return

• Email us at alfatirautos@gmail.com
• Include your Order Number, reason for return, and a photo if needed
• Wait for our team to confirm eligibility

❗ Items returned without approval will not be accepted.

🚫 Non-Returnable Items

• Used or installed parts/accessories
• Sale or discounted items
• Gift cards
• Custom-fit or stitched products

If unsure whether your item qualifies, contact us before requesting a return.

🛠 Damages & Issues

Check your order when it arrives. If the item is damaged, defective, or you received the wrong item, email us right away and we’ll make it right.

🔄 Exchanges

To exchange an item, return the original item after approval and place a new order for the replacement.

💰 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved:

• A refund will be issued to your original payment method within 10 business days
• Bank/card processing time may vary

If 15 business days have passed and you haven’t received your refund, contact us at alfatirautos@gmail.com.